Andrew College invites individuals who have complaints regarding the college to contact the following offices:
- Academic decisions: Office of the Academic Dean Written Complaint form for Academics.
- Admission and Financial Aid Decisions: Office of the Vice President of Enrollment Management Written Complaint form for Financial Aid.
- Student Services, clubs and organizations: Office of Student Affairs Written Complaint Form for Office of Student Affairs.
- Human Resources, facilities and business functions: Business Office Written Complaint form for Business affairs.
Instructions for filing a complaint with our regional accreditor, the Southern Association of Colleges and Schools (SACS): https://sacscoc.org/about-sacscoc/faqs/
Instructions for filing a complaint with the U.S. Department of Education in regard to Title IV (financial aid, civil rights violations or discrimination) can be found here: http://www.justice.gov/crt/complaint/
Andrew College operates under SARA policies thus providing our own and SARA’s Complaint Resolution policies and procedures to all students taking courses under SARA policies. Initial responsibility for the investigation and resolution of Complaints resides with Andrew College. Further consideration and resolution, if necessary, is the responsibility of the SARA State Portal Entity and other responsible agencies of Andrew College’s Home State, Georgia. The State Portal Entity is responsible for conducting the investigation and resolution of Complaints that are not resolved at Andrew College. The Portal Entity may enlist the assistance of other responsible entities in Georgia in carrying out the work of the Complaint resolution.
For students who wish to file a complaint with the State of Georgia, this form may be found here: https://gnpec.georgia.gov/webform/gnpec-student-complaint-form
Since Andrew College is a SARA institution, online students from out of the state would make their complaint to the State Portal Agency in the Home state (Georgia) here: https://www.nc-sara.org/state-portal-entity-contacts
This would be done if they are not satisfied with the resolution from the institution.
